Questions & Answers

WHAT IS SHOPIXON?

Shopixon is an Online Retail Store that is available in 12 (twelve) countries and in 9 (nine) languages. You can shop for a wide variety of products starting from personal needs to household needs and everything in between at a reasonable price.

IN WHICH COUNTRIES SHOPIXON PRODUCTS ARE AVAILABE?

Following is the alphabetical list of countries where Shopixon products are available:

Australia, Canada, France, Germany, Italy, Netherlands, Poland, Russian Federation, Spain, Ukraine, United Kingdom (UK), and United States (US).

WHAT ARE THE LANGUAGES THAT ARE SUPPORTED BY SHOPIXON?

Languages that are supported by Shopixon are listed below in an alphabetical order:

Dutch, English, French, German, Italian, Polish, Russian, Spanish, and Ukrainian.

WHAT IS THE MAIN ADVANTAGE OF SHOPPING AT SHOPIXON?

The main advantage of choosing Shopixon is that you get FREE SHIPPING on all your purchases. No matter what you buy or how much you spent in the store, you always get free shopping on your order.

CAN I TRY A SMALL PURCHASE TO SEE HOW IT WORKS?

Absolutely, you can make a small purchase before you make a big one. Big or small does not matter you always get FREE SHIPPING, cheers!

IF I PLACE AN ORDER WILL I GET A TRACKING NUMBER?

We provide tracking number for most of our orders. Once your product is shipped you will receive the tracking number. Each individual product may be shipped from different warehouses worldwide depending on the location of you address.

HOW CAN I TRACK MY ORDER?

When you receive a tracking number you can click here to track your order.

 HOW LONG IS THE SHIPPING TIME?

Orders are shipped out directly from any of our warehouses located across the globe. The shipping department will do everything they can to get you your order as fast as possible. Please allow an estimated 1-3 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 2-4 weeks (varies from product to product) due to distance and customs. Some items may take longer than usual. Please note, that these are estimates only.

During the COVID 19 pandemic it may take longer than usual for your order to arrive. We thank you for your understanding and cooperation.

WHAT SHOULD I DO IF I PUT A WRONG ADDRESS?

If you have put a wrong address simply reply to your order confirmation email and give us the correct address. Notify us immediately via email at support@shopixon.com. If the address is wrong, we will be able to correct it within 24 hours.

WHY DID I RECEIVE MY ORDER IN DIFFERENT PACKAGES?

If you ordered more than one item, each item may be shipped from a different international warehouse, depending on which one is closest to your location. Alternatively, if an item is popular and on a back order, we might ship your items at different times, in different packages, to get you the order as fast as possible.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

Customs and Taxes issue depend on the regulation of your country. This means you may or may not be charged duties and taxes depending on your country. If you are charged duties or taxes you are responsible for the required payment. We are not responsible for those payments or any delays caused by the customs department in your country. For more details, please contact your local customs authority.

WHAT SHOULD I DO IF I HAVE MORE QUESTIONS?

If you have more questions please contact us via email at support@shopixon.com or you can click here to send us an instant message.